Frequently Asked Questions (FAQ) â SOSMachine
Order and Quote
Q1. Can I place an order without creating an account?
Yes. SOSMachine is a B2B platform reserved for professionals and individuals. However, creating an account is an advantage for accessing prices, requesting quotes, or placing orders.
Q2. How do I get a quote?
Add the desired products to your cart and then click âRequest a quote.â You will receive a personalized offer within 24 business hours.
Q3. Is there a minimum order amount?
Yes. The minimum order amount is âŹ100 excluding VAT.
Delivery
Q4. Which countries do you deliver to?
We deliver throughout Europe, the UK, Morocco, North Africa, the USA and other countries on request.
Q5. What are the delivery times?
Delivery times vary depending on availability:
- 1 to 3 working days for products in local stock
- 5 to 10 days for partner products
Q6. Can I group my orders to reduce costs?
Yes. We offer consolidated deliveries on pallets, with free temporary storage.
Payment and Billing
Q7. What payment methods are accepted?
We accept bank transfers (SEPA/SWIFT) and credit card payments via a secure link. Deferred payment is available for certain loyal customers.
Q8. Can I receive an invoice with intra-community VAT?
Yes, if you are based in the EU with a valid VAT number.
Returns & Products
Q9. Can I return a product?
Returns are accepted only after written agreement. Products must be new, unused, and in their original packaging.
Q10. What if a product is damaged upon delivery?
Please contact us within 48 hours with supporting photos. We will process your request quickly.
Assistance & Technical
Q11. Can I get a technical data sheet or certificate?
Yes, most of our products come with their technical data sheets. Contact us if you need specific documentation.
Q12. Who can I contact if I have any questions?
Email : sosmachinepro@gmail.com
Tel : +33 3 751 200 96
WhatsApp : +33 7 44 27 65 56